Hey Everyone!
I have heard back from a number of you that you would love to shop my sale but you are experiencing lots of problems at the ScrapMatters site.
I just wanted you to know that I am sorry you are having so many problems and I have a solution for you. For the remainder of this weekend, I have changed the percentage off at my personal store to 40%, matching the discount you would have had at ScrapMatters.
If you would still like to shop this weekend, I respectfully request that you do your shopping with me at my personal store, https://shop.trixiescraps.com
I am in the process of getting my new Grab Bags into my store as we speak. They will be available shortly. Please check back in a little while if those are items you wanted to pick up.
My new birthday kit that I am selling at The Digichick is already loaded at my personal store so you can pick that up as well.
Once again I am sorry for the trouble you may be having I hope this work around makes your shopping experience more of a pleasure.
Thanks so much for your patience and for being so loyal to me.
Melanie says
You’re so awesome Tracy! I jumping between hiccups right now to buy stuff from other designers lol
scrappyt says
Tracy this is so awesome of you! I have been reading on twitter about people complaining and that is just wrong… it is not your fault things are soooo crazy and messed up. I think it is great of you to offer a solution to your customers. 🙂
Tracy Anderson says
Thanks, girls – I appreciate the kind words! I do try VERY hard to provide the best customer service… the weekend was rough. I can understand why people were frustrated – I was, too!! 🙂